FAQs

A professional managing agent takes care of the day-to-day running of your building or estate — so you don’t have to. This includes everything from collecting service charges and arranging repairs, to managing health & safety compliance, coordinating contractors and service providers, ensuring lease terms are followed and communicating with leaseholders.

At Property Black Box, we go beyond the basics: we’re proactive, transparent, and always available when you need us.

👉 See Our Services for more details.

Managing a building involves time, legal responsibilities, and lots of moving parts. A good managing agent saves you stress and helps protect the value of your property by:

• Keeping the building safe, clean and compliant

• Handling finances professionally and transparently

• Taking care of maintenance, major works, and emergencies

• Communicating clearly with leaseholders and directors

• Keeping up to date with all upcoming legislation and best practice.

We do all this and more — and always with your best interests at heart.

Absolutely — and we make the process as smooth as possible.

Whether you’re unhappy with your current managing agent or just looking for a more proactive service, we’ll guide you through every step of the handover. From collecting documents to notifying leaseholders, we’ll manage the transition carefully and professionally.

Our fees depend on the size and complexity of your building or estate, but we always offer fair, transparent pricing.

Get in touch for a tailored quote. We’re happy to talk through your needs and provide a clear breakdown.

We offer a full range of residential block and estate management services, including:

• Service charge budgeting and collection

• Maintenance coordination and contractor management

• Health & safety and fire risk compliance

• Company secretarial support for RMCs and RTMs

• Major works and Section 20 consultation handling

• Clear, regular communication with leaseholders and directors

• And much more.

We tailor our service to suit your property and your priorities.

👉 See Our Services for more details.

We believe communication is key. That’s why we:

• Provide a leaseholder portal

• Respond promptly to queries

• Send regular updates and reports

• Use clear, jargon-free language

• Offer online access to key documents (where applicable)

Our goal is to keep everyone informed — and confident that things are being handled properly.

👉 See Your Portal for more details.

Yes — in fact, we specialise in working with Resident Management Companies (RMCs), Right to Manage (RTM) companies, and freeholders.

We understand the challenges directors face, and we act as a trusted partner to support you every step of the way — not just a supplier.

Yes. We handle both proactive, routine maintenance and emergency repairs, using trusted local contractors or your preferred suppliers where appropriate.

We obtain competitive quotes, oversee the works, and ensure everything is completed safely and to a high standard.

Yes we can. Whether it’s roof repairs, damp remedial actions, external decoration, or fire safety upgrades, we’ll manage the project from start to finish — including consultation, tendering, contractor oversight, and compliance with Section 20 requirements.