Frequently Asked Questions

Thinking about appointing a new managing agent? Here are answers to some of the most common questions we get asked. If you don’t see what you’re looking for, get in touch — we’re happy to help.

What does a managing agent actually do?

A professional managing agent takes care of the day-to-day running of your building or estate — so you don’t have to. This includes everything from collecting service charges and arranging repairs, to managing health & safety compliance, coordinating contractors and service providers, ensuring lease terms are followed and communicating with leaseholders.

At Property Black Box, we go beyond the basics: we’re proactive, transparent, and always available when you need us.

👉 See Our Service s for more details.

Why should I use a managing agent?

Managing a building involves time, legal responsibilities, and lots of moving parts. A good managing agent saves you stress and helps protect the value of your property by:

Keeping the building safe, clean and compliant
Handling finances professionally and transparently
Taking care of maintenance, major works, and emergencies
Communicating clearly with leaseholders and directors
Keeping up to date with all upcoming legislation and best practice.

We do all this and more — and always with your best interests at heart.

Can you take over from our current managing agent?

Absolutely — and we make the process as smooth as possible.

Whether you’re unhappy with your current managing agent or just looking for a more proactive service, we’ll guide you through every step of the handover. From collecting documents to notifying leaseholders, we’ll manage the transition carefully and professionally.

How much does it cost to appoint a managing agent?

Our fees depend on the size and complexity of your building or estate, but we always offer fair, transparent pricing.

Get in touch for a tailored quote. We’re happy to talk through your needs and provide a clear breakdown.

What services do you provide?

We offer a full range of residential block and estate management services, including:

Service charge budgeting and collection
Maintenance coordination and contractor management
Health & safety and fire risk compliance
Company secretarial support for RMCs and RTMs
Major works and Section 20 consultation handling
Clear, regular communication with leaseholders and directors
And much more.

We tailor our service to suit your property and your priorities.

👉 See Our Service s for more details.

How do you communicate with leaseholders and directors?

We believe communication is key. That’s why we:

Provide a leaseholder portal
Respond promptly to queries
Send regular updates and reports
Use clear, jargon-free language
Offer online access to key documents (where applicable)

Our goal is to keep everyone informed — and confident that things are being handled properly.

👉 See Your Portal for more details.

Do you manage RTM and RMC companies?

Yes — in fact, we specialise in working with Resident Management Companies (RMCs), Right to Manage (RTM) companies, and freeholders.

We understand the challenges directors face, and we act as a trusted partner to support you every step of the way — not just a supplier.

Do you arrange and oversee maintenance?

Yes. We handle both proactive, routine maintenance and emergency repairs, using trusted local contractors or your preferred suppliers where appropriate.

We obtain competitive quotes, oversee the works, and ensure everything is completed safely and to a high standard.

Can you manage major works and Section 20 consultations?

Yes we can. Whether it’s roof repairs, damp remedial actions, external decoration, or fire safety upgrades, we’ll manage the project from start to finish — including consultation, tendering, contractor oversight, and compliance with Section 20 requirements.

Still have a question?

We’re here to help.

Get In Touch